Privacy policy.

We may collect information from you when you visit our website, request a quote, contact us, make a reservation, or communicate with us.

A. Information you provide

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, phone number, company or organization name, and mailing or billing address.
• Trip information: pickup and drop-off locations, travel dates, pickup times, number of passengers, trip type, itinerary details, event type, and other transportation requirements.
• Booking information: reservation details, service preferences, vehicle requirements, and other information necessary to arrange transportation.
• Payment information: billing information and payment details required to process your transaction. Payment information may be processed through third-party payment providers, and we generally do not store complete credit or debit card numbers on our own systems.
• Communications: information you provide when communicating with us by phone, email, SMS/text message, contact forms, or other communication channels.
• Other information: any other information you voluntarily provide to us in connection with your inquiry, reservation, or use of our services.

B. Information collected automatically

When you visit chartrbus.com, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Referring website or URL
• Pages viewed and time spent on the website
• Approximate location derived from IP address
• Website interaction and usage information
• Cookies and similar tracking technologies
• Advertising and campaign information, where applicable

This information helps us understand how visitors use our website, improve website performance, measure advertising campaigns, and provide a better user experience.

C. SMS and text messaging information

If you provide your mobile phone number and consent to receive text messages from The Chartr Bus, we may use your number to communicate with you regarding your inquiry, quote, reservation, transportation arrangements, customer service, or other communications for which you have provided consent.

Your SMS opt-in information, including your mobile number and consent records, will not be sold or shared with third parties or affiliates for their own marketing purposes.

You may opt out of SMS communications at any time by replying STOP to a message from us. You may also contact us directly to request that we stop sending text messages.

Message and data rates may apply depending on your mobile carrier and plan.

We may use the information we collect for the following purposes:

Providing transportation services

• Respond to quote requests and inquiries
• Check availability
• Prepare transportation proposals and quotes
• Process and manage reservations
• Coordinate pickup and drop-off details
• Arrange vehicles and drivers
• Communicate itinerary and service information
• Process payments
• Provide customer support

Business operations

• Maintain customer and reservation records
• Improve our website and services
• Analyze website usage and business performance
• Prevent fraud, abuse, and unauthorized activity
• Maintain security
• Conduct internal reporting and business analysis
• Improve our advertising and marketing campaigns

Communications and marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

• Quote-related communications
• Reservation updates
• Service notifications
• Promotional offers
• Company updates
• Customer surveys
• Email or SMS marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. You may opt out of SMS messages by replying STOP.

We do not sell or rent your personal information. However, we may share information with third parties when reasonably necessary to provide our services or operate our business.

A. Transportation providers

The Chartr Bus may work with independent or third-party transportation providers to fulfill a customer’s reservation. When necessary to arrange transportation, we may provide relevant information such as:

• Customer name
• Pickup and drop-off locations
• Travel dates and times
• Passenger or group information
• Itinerary details
• Special transportation requirements
• Contact information necessary for service coordination

These providers may use the information only as necessary to fulfill the transportation services.

B. Service providers

We may use third-party companies to support our operations, including providers involved in website hosting, payment processing, customer relationship management, quote and reservation management, email and SMS communication, analytics, advertising, cloud storage, website security, and technical support.

These providers may process information on our behalf in accordance with their applicable privacy policies and contractual obligations.

C. Advertising and analytics providers

We may use third-party services such as Google Analytics, Google Ads, Meta advertising tools, conversion tracking technologies, pixels, cookies, and similar technologies to understand website activity and measure advertising performance.

These technologies may allow us to understand how visitors arrive at our website, which pages they visit, and whether certain advertising campaigns result in inquiries or conversions. Third-party advertising and analytics providers may collect information in accordance with their own privacy policies.

D. Legal and safety requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to subpoenas, court orders, or lawful government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security incidents
• Enforce our agreements and policies

E. Business transfers

If The Chartr Bus LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete and maintain business transactions
• Respond to customer inquiries
• Maintain business and accounting records
• Comply with legal, tax, regulatory, and contractual obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

Where permitted by law, you may request deletion of your personal information. Certain information may need to be retained when required by law or necessary for legitimate business purposes.

Our website may use cookies, pixels, tags, scripts, and similar technologies. These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Analyze user behavior
• Measure advertising performance
• Improve website functionality
• Support remarketing and advertising campaigns

You can control or disable certain cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-party advertising platforms may also use cookies or similar technologies according to their own policies.

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

• Right to know or access: request information about the personal information we collect or request a copy of certain information.
• Right to correct: request correction of inaccurate personal information.
• Right to delete: request deletion of personal information, subject to applicable legal exceptions.
• Right to data portability: request certain information in a portable format.
• Right to opt out: opt out of certain marketing communications or data processing activities where applicable.
• Right to withdraw consent: withdraw consent where processing is based on your consent.
• Right to non-discrimination: exercise applicable privacy rights without unlawful discrimination.

The availability of these rights depends on your state or jurisdiction and applicable law.

To submit a privacy request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests in order to protect your personal information.

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act and related amendments.

Depending on the circumstances, California residents may have rights concerning access to, correction of, deletion of, or opting out of certain uses or disclosures of personal information.

We do not sell personal information for monetary consideration.

If you would like to exercise an applicable California privacy right, contact us using the information below. We will process verified requests in accordance with applicable California law.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Depending on the nature of the information, security measures may include:

• Encryption of information transmitted through our website
• Access controls
• Restricted employee access
• Secure third-party service providers
• Monitoring and security procedures

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. You should use caution when submitting sensitive information online.

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information directly from children under 18.

If we learn that we have collected personal information from a child in a manner prohibited by applicable law, we will take reasonable steps to delete that information. If you believe a child has provided us with personal information, please contact us.

Our website may contain links to third-party websites, services, social media platforms, payment providers, advertising platforms, or other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Some web browsers may provide a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the Last Updated date at the top of this policy.

If we make material changes, we may provide additional notice where required by applicable law. Your continued use of our website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us using the details below.